Terms and conditions

Linaro Training and Learning Platforms

These Terms and Conditions apply to training.linaro.com (the Arlo training catalogue and booking platform) and learn.linaro.com (the Moodle-based learning platform), collectively referred to as the Training Platforms.

These Terms and Conditions supplement and form part of the general Terms and Conditions published on the Linaro website and must be read together with them. In the event of any inconsistency, the general Linaro Terms and Conditions prevail unless expressly stated otherwise.

The Training Platforms are operated by Linaro Group Ltd.

For questions relating to these Terms or Linaro Training services, please contact training@linaro.org.

By accessing or using the Training Platforms, you agree to these Terms and Conditions.

1. Linaro Training Services

Linaro Training is a commercial training service provided by Linaro Group Ltd, delivering education related to open source software, Linux, Arm architecture, firmware, security, and associated technologies.

Training may be delivered in one or more of the following formats:

Live online engineer-led training delivered on scheduled dates
In-person engineer-led training delivered on scheduled dates
Self-paced or pre-recorded learning materials made available for individual access

Linaro Training does not sell or ship physical goods.

2. Accounts and Access

Access to certain training services requires registration and the creation of an account.

You agree to:

Provide accurate, current, and complete information during registration
Maintain the confidentiality of your login credentials
Accept responsibility for all activities conducted under your account

Account sharing is not permitted. Linaro reserves the right to suspend or terminate access to the Training Platforms if accounts are misused or shared.

3. Training Materials and Intellectual Property

All training materials, including but not limited to slides, documentation, exercises, labs, videos, and other course content, are the intellectual property of Linaro Group Ltd or its licensors and are protected by applicable intellectual property laws.

Unless explicitly agreed otherwise in writing:

Training materials are licensed for personal or internal business use only
Redistribution, resale, public display, recording, or creation of derivative works is prohibited
Live engineer-led training sessions are not recorded or made available to participants

Any provision of recordings of live training sessions requires a separately negotiated, paid, and signed contract.

Open source software referenced or used during training remains subject to its applicable open source licenses.

4. Course Enrolment and Payment

Certain training services require payment.

By enrolling in a paid course, you agree to:

Pay all applicable fees as displayed at the time of booking
Comply with any stated prerequisites and participation requirements

All fees are exclusive of applicable taxes unless otherwise stated.

Payments may be processed by third-party payment service providers. Linaro does not store full payment card details.

5. Cancellations, Transfers, and Refunds

5.1 Scope and Customer Categories

This Section applies to all training services offered through the Training Platforms.
Cancellation and refund rights depend on whether the customer is:

a UK consumer;
a non-UK consumer; or
a business customer purchasing training in the course of trade, profession, or business (including private or bespoke training).

5.2 UK Consumer Cancellation Rights

Where the customer is a consumer under applicable UK consumer protection law, statutory cancellation rights may apply.

For contracts concluded at a distance (including online bookings), UK consumers generally have a 14-day cooling-off period from the date of booking. This right does not apply where:

the training service is scheduled to begin within the 14-day period and the consumer has expressly requested immediate performance; or
access to digital content (including self-paced or pre-recorded training materials) has been granted and performance has begun.

Where required by law, refunds will be issued in accordance with applicable statutory rights.

5.3 Non-UK Consumers

Where the customer is a consumer outside the United Kingdom, cancellation and refund rights are governed by the mandatory consumer protection laws applicable in the customer’s country of residence, where such laws apply.

To the extent permitted by applicable law, the cancellation and refund terms set out in Section 5.4 apply to non-UK consumers.

5.4 Standard Cancellation Policy (Public Training)

Unless otherwise expressly stated at the time of booking:

Cancellations made at least fourteen (14) days prior to the scheduled start date of a live engineer-led course may be eligible for a refund or credit.
Cancellations made fewer than fourteen (14) days before the start date are not eligible for a refund.
Non-attendance or partial attendance does not entitle the participant to a refund.
Self-paced or pre-recorded training materials are non-refundable once access has been granted, except where required by applicable law.

Participant substitutions may be permitted with reasonable prior notice, subject to eligibility and administrative requirements.

5.5 Business Customers and Private Training (B2B)

Where training services are purchased by a business customer, including private or bespoke training engagements:

UK consumer cancellation rights do not apply.
Cancellations made at least thirty (30) days prior to the scheduled start date of a private training engagement may be eligible for a refund or credit, less any non-recoverable costs incurred by Linaro.
Cancellations made fewer than thirty (30) days before the start date are non-refundable.
Non-attendance, partial attendance, or early termination by the customer does not entitle the customer to any refund.

Customer-requested rescheduling is subject to presenter availability and may incur additional fees.

For the purposes of cancellation timing, the applicable notice period is calculated by reference to the scheduled start date of the live training delivery, and not the date on which access to any preparatory or pre-class materials is provided.

Where access to training materials, labs, recordings, or other digital content is provided in advance of or during a private training engagement:

fees attributable to such materials are non-refundable once access has been granted; and
access to such materials does not alter the applicable cancellation notice periods.

5.6 Cancellations or Changes by Linaro

Linaro reserves the right to cancel, reschedule, or make reasonable changes to training courses, including presenters, delivery format, or content.

Where Linaro cancels a paid training service, affected customers will be offered, at Linaro’s discretion:

a refund of fees paid;
a credit toward a future course or engagement; or
transfer to a rescheduled session.

5.7 Dispute Resolution

Customers are encouraged to contact Linaro Training at training@linaro.org to resolve any concerns prior to initiating a payment dispute or chargeback.

6. Use of Moodle (learn.linaro.com)

The Moodle platform is provided solely to support learning activities associated with Linaro Training.

You must not:

Upload unlawful, offensive, defamatory, or infringing content
Attempt to compromise the security or availability of the platform
Circumvent access controls or licensing restrictions

Linaro reserves the right to remove content or suspend access for violations of these Terms.

7. Data Protection and Privacy

Use of the Training Platforms is subject to Linaro’s Privacy Policy.

Personal data collected for training purposes may include:

Identification and contact details
Employer or organisational affiliation
Course participation, assessment, and completion records

This data is processed to:

Deliver and administer training services
Issue completion records or certificates
Meet legal, contractual, and compliance obligations
Improve training offerings

8. Certificates and Completion

Where certificates of completion or participation are offered:

Certificates confirm attendance or completion only
Certificates do not constitute professional accreditation unless explicitly stated
Linaro reserves the right to withhold certificates in cases of misconduct or non-compliance

9. Platform Availability and Changes

Linaro may modify, update, or discontinue training content, presenters, schedules, or platform functionality at any time. Where changes materially affect paid services, Linaro will act reasonably.

10. Disclaimers

Training services and materials are provided “as is”.

Linaro makes no warranties, express or implied, regarding:

The accuracy or completeness of training content
Suitability for any specific purpose
Outcomes resulting from the application of training material

Nothing in these Terms limits any rights that cannot be excluded under applicable consumer protection law.

11. Limitation of Liability

To the maximum extent permitted by law:

Linaro is not liable for indirect, incidental, or consequential damages, including loss of profits, revenue, data, or business opportunities
Linaro’s total liability is limited to the fees paid for the relevant training service

12. Force Majeure

Linaro is not responsible for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, epidemics, government actions, power failures, network outages, or failures of third-party service providers (including, for the avoidance of doubt, meteor strikes).

13. Export Control and Sanctions Compliance

You agree to comply with all applicable export control, sanctions, and trade laws and regulations, including those of the United Kingdom.

You confirm that:

You are not subject to applicable sanctions or export restrictions
You will not use the Training Platforms or materials in violation of such laws
You will not provide access to training materials to prohibited persons or jurisdictions

14. Third-Party Platforms and Services

The Training Platforms rely on third-party systems, including learning management, event management, hosting, and payment service providers.

Linaro is not responsible for:

Availability or performance issues caused by third-party platforms
Data loss or service interruptions originating outside Linaro’s direct control
Changes to third-party services that affect Training Platform functionality

Use of third-party platforms may also be subject to their respective terms and conditions.

15. Promotions and Discounts

From time to time, Linaro may offer promotional pricing, discount codes, or special offers for training services.

Unless expressly stated otherwise:

promotions are non-transferable and have no cash value;
promotions may be subject to eligibility requirements, expiration dates, or usage limits;
promotions may not be combined with other offers;
promotional pricing does not alter or expand cancellation or refund rights under these Terms; and
promotions cannot be applied retroactively to completed or booked training.

Linaro reserves the right to modify or withdraw promotions at any time.

16. Vouchers and Training Credits

From time to time, Linaro may issue training vouchers or credits that entitle the holder to enroll in specified training services or to receive training services at no additional charge.

Unless expressly stated otherwise:

vouchers and training credits are non-refundable, have no cash value, and may not be exchanged for cash;
vouchers and training credits may be subject to expiration dates, usage restrictions, or course availability;
vouchers and training credits are non-transferable and may be used only by the intended recipient;
vouchers and training credits must be redeemed in accordance with the cancellation and refund terms set out in these Terms; and
redemption of a voucher or training credit does not guarantee availability for a specific course date or presenter.

Linaro reserves the right to withdraw, modify, or cancel vouchers and training credits where required by law or where misuse is suspected.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Kingdom, and the courts of the United Kingdom have exclusive jurisdiction.

18. Changes to These Terms

Linaro may update these Terms and Conditions from time to time. Continued use of the Training Platforms constitutes acceptance of the updated Terms.